Refund information

If an unpaid order is no longer needed, do not pay; it will close after its payment deadline. If a payment result is still pending, check its status first and avoid duplicate payment.

For a paid order, choose the refund category in the order support section. Requests require review; submission does not mean approval. Delivery access pauses during review.

For processing that has not begun, unsuccessful service, delivery errors, or service issues, support reviews the purchased terms and order records before confirming available resolutions. KYC approval is not guaranteed; the policy for an unsuccessful result follows the terms confirmed at purchase.

Products without a warranty are generally not refundable after delivery, except for verified delivery errors. Reprocessing, replacement, or refunds for covered products require a review of the purchased coverage.

Track the review and refund on the order page. Arrival of funds depends on the payment provider. If the request option is unavailable or needs correction, submit a support issue on the same order.